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Unneeded Advanced Features



CLIENT Call Center. Spends $500,000 per month on toll free services.
PROBLEM AT&T billed the client for services that were not only unneeded, but also unusable.
OVERVIEW Because toll-free service is a database lookup and translation service, advanced features are plentiful. Advanced features allow calls to be re-directed based on time-of-day, services requested, call origination, or traffic volumes. They may also be used in disaster recovery situations.
SAVINGS Invoice Insight initiated the removal of the toll-free features, which resulted in an ongoing monthly savings of over $55,000.

Actual telecom invoice cost reduction example - AT&T was billing the client over $55,000 per month for unusable features.

HOW DID THIS HAPPEN? There was no evidence of a customer order for these features and no carrier explanation as to why they were on the bill. The customer went from two call centers to one, making the intra-company use of this feature impossible. It is likely that no one understood the feature and the implications of the physical site restructuring.




 
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Invoice Insight is a leading provider of automated telecom cost management and telecom expense management solutions. Through BillPort™ technology and on-demand services, we help organizations with their telecom invoice management, telecom inventory management, telecom service ordering, telecom audit and contract management, telecom sourcing, telecom procurement, telecom MAC/D, and other telecommunication management needs. We help enterprises achieve telecommunication cost reduction using BillPort™ TEM technology or our telecom consulting and telecommunication audit automation services. We also provide e-gov (e-government or electronic government) solutions to Federal agencies, including government invoice processing, Federal expense management solutions, government telecom management software and other Federal, state and local government expense management and invoice management solutions. Terms and Definitions. Click to download the Free Macromedia Flash Player 7

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